Support replies with templates, gives you no timeline, and "just explain your source of funds" helps nobody — a compliance desk needs a document it can verify. That is what we build: we trace where your funds came from on-chain, identify the exact contact that triggered the alert, and package it as an appeal attachment written in the language compliance officers actually read.
These are filtered out during the free triage — we don't take the money.
A check answers one question: is the address clean. The dossier answers a different one: what will make the venue take a decision. Where the venue operates under an EU CASP licence, Article 71 of Regulation (EU) 2023/1114 requires it to run a dedicated complaints procedure, and Delegated Regulation (EU) 2025/294 allows it no more than two months from receipt to issue a reasoned decision — but only if the submission is filed as a complaint rather than a support ticket. We draft it that way, and set out where to go next if the deadline passes.
One page: what we found, what it means for you, what to write to the exchange. No full tracing or certificate. Credited toward the dossier if you continue.
The full package listed above: tracing, exposure, attribution, compliance letter, PDF and QR certificate. Ready in 3 business days.
24 hours, or several exchanges and addresses, or a format prepared for a lawyer. We quote after triage — before you pay.
For context: a specialised lawyer charges from $200 an hour for the consultation alone, and corporate tracing platforms are sold on annual licences from $15,000 and are not available to individuals.
You are buying evidence and a properly argued position — not an outcome. The unfreeze decision belongs to the exchange alone, and no outside party can guarantee it. Anyone promising otherwise is selling you an expectation.
This cuts both ways: if the tracing shows the funds really are tied to a sanctioned address, a mixer or crime, we will tell you rather than bury it. That is precisely why our reports are worth something — we don't launder a history, we show it as it is. In genuinely disputed cases the objective picture tends to favour the client: most P2P freezes come from an indirect contact two or three hops away, and that is exactly what can be demonstrated.
Nobody can compel an exchange to accept a document. But compliance works with facts: specific transaction hashes, a verifiable certificate and a clear chain of origin give them grounds to revisit the decision — unlike a free-form explanation in a ticket that nothing backs up.
It depends on which entity serves you. If it is an EU legal entity holding a CASP licence, the venue has two months from receipt of the complaint to issue a reasoned decision (Article 6(2), Delegated Regulation (EU) 2025/294), and if it cannot meet that, it must state the reason and the date of the decision. Where there is no CASP licence — Binance, for instance, has none after withdrawing its Greek application in June 2026 — no legal deadline exists, and only the venue's own procedure and its licensing regulator remain. The dossier says plainly which of the two your case is.
If you are in the EEA and the restriction resulted from automated screening, Article 22 GDPR gives you the right to human review by someone actually empowered to overturn the decision, and the right to state your position. A formal sign-off by staff without that power does not satisfy the requirement. We include this as a separate point in the submission.
The wallet address the deposit came from, the exchange name, and what support wrote. No private key, seed phrase or account access is needed — and never requested. We work strictly from public blockchain data.
We don't charge for outcomes, so we don't promise a "failure refund" — that would be promising an outcome. What we do instead: filter out hopeless cases for free before payment, and revise the dossier for free if the exchange raises follow-up questions about our findings.
Yes. We analyse public blockchain data and present it as a report — the same thing exchange AML desks do. We don't contact the exchange on your behalf, don't produce documents for third parties, and don't take part in concealing the origin of funds.
Check the address for free — if the risk is real, you'll see exactly which contact created it.
Check an address for free
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